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Check out our Frequently Asked Questions section and find answers to many common questions.

Customer support

Make your online payments more agile, reliable, secure and alternative in the Brazilian market.

Customer service

Have access to customer service available 24 hours a day to resolve questions and problems.

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Need help? We’re on hand to help you with anything you need. Contact our team and get your problem solved quickly.


We recommend that you check the FAQ before contacting support. If you can’t find the answer to your question, we have other ways to help you.

Contact email:

Phone support Monday to Saturday from 09:00 to 21:00 and Sunday from 13:00 to 22:00. (GMT-3).

+55 0800 500 0123 – (21) 3003 4559


If the support service has not met your expectations and solved your problem, please contact the Paylivre ombudsman. Service from Monday to Friday from 8 a.m. to 6 p.m., except public holidays.